Question 1

Where do I go to complete the AHA online course; and how do I proceed?

Accepted Answer

Go to the American Heart Association’s website for online learning, www.onlineaha.org.(http://www.onlineaha.org/) Under the “Courses” tab, select your appropriate discipline and make the payment for the online course. Be sure to print your certificate of completion as you will need to submit this to the instructor before your skills evaluation. Upon successful completion of your skills evaluation, you will receive the appropriate American Heart Association certification card.

Question 2

How do I know what course I need to take?

Accepted Answer

Typically, if you are working in or going to school to study any type of healthcare discipline (nursing, physical therapy, dental assistant or hygiene, radiology, surgery technician etc….), you need the BLS Provider certification. If you are taking CPR for any other need, such as daycare provider, boat captain, personal training, coaching, etc.,  you will likely need the Heartsaver CPR/AED certification. It is best to speak with your employer, school or whoever is requiring you to have the training prior to registering with us for a class. You can always call our office with any and all questions!

Question 3

Do I need to purchase a book for my course?

Accepted Answer

No. Books are optional but strongly encouraged! We have them available for purchase and the books start at $15.00.

Question 4

What happens if I need a replacement card? Do you keep a copy?

Accepted Answer

At the time of training, you receive the ONLY copy of your card. We do not make copies. We highly recommend making a copy of your card and keeping it in a safe place after it is issued!

Question 5

What happens if I need a replacement card? Do you keep a copy?

Accepted Answer

At the time of training, you receive the ONLY copy of your card. We do not make copies. We highly recommend making a copy of your card and keeping it in a safe place after it is issued!

Question 6

Do I need to bring my old card or anything with me to class?

Accepted Answer

Only if you are doing the skills evaluation with us do you need to bring your old card.  Additionally, you will need a photo I.D. for the skills test. If you are attending a class, (initial or renewal) you do not need to bring anything!

Question 7

What if I need to cancel?  Do I lose my payment? Can I reschedule?

Accepted Answer

We understand things happen! In most cases, with notice, we will allow you to reschedule to a different class date/time/location within 30 days of your original registration date. You can also refer to our cancellation/refund policy. You will be able to read this policy prior to completing your registration.

Question 8

I do not want to use a credit card for payment.  Do I have any other option

Accepted Answer

While we do prefer for students to register and pay for their class ahead of time, as a payment confirms your seat in the class, alternative arrangements can be made; we can accept cash at the time of class. Please call our office prior to the class to make arrangements for a cash payment.
We also accept corporate checks when payment terms, such as Net 30, are agreed upon prior to the scheduled class.

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